

Commercial water loss and rebuild
Hotel lobby, frozen-pipe sprinkler burst
A frozen pipe burst a sprinkler line and brought the lobby ceiling down. The space was dried out and rebuilt with new drywall and lighting.

Serving central Arkansas, 24/7 emergency response
Independently owned since 2014. Typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume, with the equipment and the commercial experience to handle a burst pipe under a crawlspace home or a multi-floor hotel loss.
Three quick steps. No cost for the inspection.
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24/7 emergency responseNights, weekends and holidays included.


Since 2014Independently owned, not a franchise
The 15-second answer
Who handles water, fire and storm damage restoration?
Service Restoration of Arkansas is part of Service Restoration, an independently owned water, fire and storm damage restoration company founded in 2014, with two offices in Little Rock serving central Arkansas. A local team is typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume, and every job starts with a free inspection, not a free estimate.
Key takeaways
Last updated
A slab leak, an attic line that bursts in a hard freeze, a kitchen fire or a roof opened up by a spring storm does not wait for a convenient time. Many of the calls Service Restoration gets are from someone who just walked into standing water or came home from vacation to find a ceiling down. That is the kind of job the business was built around: a fast first response, an honest read on what insurance is likely to cover, and a company that keeps working until the property is dry, repaired and back to normal.
Service Restoration was founded in 2014 by Dan, who spent close to 30 years as a licensed contractor with a background in commercial construction before this. The company previously did insurance-based work on the roofing side. A loss at one of Dan's own properties, and a frustrating experience with what the insurance company was recommending, convinced him there was a better way to do interior restoration. He pivoted the business fully into water, fire and storm damage restoration and has run it that way ever since.
What we handle
Water damage restoration is the company's main service and the one most calls are about. Fire damage, storm damage, reconstruction, contents restoration and large-loss commercial work each have their own page, all handled by the same company.

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Recent work
Photos from Service Restoration's own job files, not stock images.


Commercial water loss and rebuild
A frozen pipe burst a sprinkler line and brought the lobby ceiling down. The space was dried out and rebuilt with new drywall and lighting.


Storm damage
Storm damage left the roof decking exposed. The finished roof was fully reshingled.
Why customers call back
Most calls come from someone who just found standing water, a ceiling down from a storm, or smoke damage from a fire that is already out. The call center takes the details of what happened and where, qualifies the job, and dispatches the nearest local team rather than routing it through a national scheduling queue.
Typically within 60 minutes, depending on drive time, traffic, road conditions and call volume, a local technician walks the property, explains what they are seeing, and gives a straight read on whether the damage is likely to be covered by insurance. This visit is the free inspection, and it is what the written scope and price are based on, not a number given sight unseen over the phone.
Water extraction, drying equipment, tarping or debris removal starts right away where it is needed. The sooner the structure starts drying out, the less secondary damage and the lower the chance of mold, which is why equipment goes down on the first visit instead of being scheduled for later.
For jobs that need rebuilding, Service Restoration reconstructs the damaged parts of the property so there is no second contractor to coordinate, and can clean and store furniture, electronics, clothing and documents while the work is done. The same company that dried the property is the one putting it back together.
Where we work
Service Restoration of Arkansas runs two Little Rock offices, at 9524 I-30 and 7821 Doyle Springs Rd Suite F. Each holds a 5.0-star rating on its own Google profile, 135 reviews between them, and together they cover roughly a 90 minute radius from the city, from North Little Rock, Sherwood and Conway to Benton, Hot Springs, Searcy and Pine Bluff.
Every rating below comes straight from that location's Google profile.
The longer story
The details behind a job, from the first call to the rebuild.
A free inspection is not a quick look and a guess.
The technician walks the full extent of the damage, checks for moisture beyond what is visible, and documents the loss in enough detail to support a conversation with the insurance adjuster later. That documentation is also what the written price is built from, which is why Service Restoration will not quote a job over the phone before anyone has actually seen it.
The company is independently owned, not a franchise, which matters more than it might sound.
A franchise can be bought by someone with no restoration background, and that person can end up running a complex commercial loss in their first week on the job. Every technician who shows up at a Service Restoration job works under people who have been doing this since 2014, with a large owned equipment library and real large-loss commercial experience behind them.
Almost every call starts with the same two questions: how soon can someone get there, and what is it going to cost.
The call center is trained to set realistic expectations on both timing and insurance before a technician is ever dispatched.
The typical caller is not researching options.
They just found water spreading across a slab floor from a failed water heater, a sewage backup, a supply line that burst in a freeze or a broken sprinkler line, and they are typing something like 'emergency water damage near me' into Google while standing in it. On the commercial side, the highest-value jobs are water losses at hotels, churches and office buildings, where the company can put a lot of crew and equipment on one site at once.
Property managers and commercial customers get the same inspection-first approach, just at a different scale.
A hotel or office building loss usually means coordinating around guests, tenants or staff who cannot simply leave the building, which is a different problem than a homeowner who can stay with family for a few days. The equipment library exists largely for this reason, since a large commercial job needs temporary power and air conditioning on site immediately, not whenever a rental company can deliver it.
Contents restoration runs alongside the drying and reconstruction work on jobs that need it.
Furniture, electronics, clothing and documents are cleaned and stored while the structural work happens, so a family or business is not also trying to find a storage unit and movers in the middle of a loss.
The two Little Rock offices hold 5.0 stars from 135 Google reviews between them.
Customers name the people who handled their job, like Mike Wickherst and Cody, and talk about crews arriving within the hour and working with their insurance company. The company also keeps a set of case studies from larger commercial jobs, including hotels, churches and a college building in Little Rock, for anyone who wants to see the scale of work the team is set up to handle.
Trustworthy, responsive and professional are the three words the company wants every customer to use after a job, and the standard it holds every call to, especially the ones that come in at two in the morning. In her Google review, Felicia W. wrote that the team "was very helpful in explaining the situation so we understood the process."
5.0135 reviews on Google
Mike Wickherst is the absolute best there is. He not only works his tail off but, shows up and shows out for all for all of the first responders.
Responded in a timely manner, very professional and worked with me and my insurance company on the needed repairs.
Mike Wickherst is hands down the best I have ever worked with! He was very professional and super personable.
Questions
Can't find your question? The call center answers 24 hours a day.
Call (501) 200-4968We tell you what we are seeing and whether it is likely covered by insurance before any work starts. We do free inspections, not free estimates, because we are not committing to a written scope without looking first.