Service Restoration branded truck and a trash pump removing standing water on site

Serving central Arkansas, 24/7 emergency response

Water, fire and storm damage, handled by a crew that shows up fast.

Independently owned since 2014. Typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume, with the equipment and the commercial experience to handle a burst pipe under a crawlspace home or a multi-floor hotel loss.

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5.0

from 135 reviews on Google

The same hotel lobby fully reconstructed with new drywall and lighting installed Job spotlight Hotel lobby rebuilt after a frozen-pipe sprinkler burst See before and after

24/7 emergency responseNights, weekends and holidays included.

Arkansas licensed contractorIICRC certifiedEPA Lead Safe CertifiedNORMI memberXactimate 28 Level 2 certifiedApplied Thermography trained
Large commercial interior with a desiccant drying setup and multiple air movers across the floor Residential exterior under active reconstruction after fire damage, new siding materials staged in the driveway

Since 2014Independently owned, not a franchise

About the company

The 15-second answer

Who handles water, fire and storm damage restoration?

Service Restoration of Arkansas is part of Service Restoration, an independently owned water, fire and storm damage restoration company founded in 2014, with two offices in Little Rock serving central Arkansas. A local team is typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume, and every job starts with a free inspection, not a free estimate.

Key takeaways

  • A local team is typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume.
  • Every job starts with a free inspection, not a free estimate.
  • Independently owned since 2014, not a franchise.
  • An IICRC certified company with its own equipment library, including temporary power and air conditioning.
  • 5.0 stars from 135 Google reviews across the two Little Rock offices.

Last updated

A slab leak, an attic line that bursts in a hard freeze, a kitchen fire or a roof opened up by a spring storm does not wait for a convenient time. Many of the calls Service Restoration gets are from someone who just walked into standing water or came home from vacation to find a ceiling down. That is the kind of job the business was built around: a fast first response, an honest read on what insurance is likely to cover, and a company that keeps working until the property is dry, repaired and back to normal.

Service Restoration was founded in 2014 by Dan, who spent close to 30 years as a licensed contractor with a background in commercial construction before this. The company previously did insurance-based work on the roofing side. A loss at one of Dan's own properties, and a frustrating experience with what the insurance company was recommending, convinced him there was a better way to do interior restoration. He pivoted the business fully into water, fire and storm damage restoration and has run it that way ever since.

What we handle

What does Service Restoration handle?

Water damage restoration is the company's main service and the one most calls are about. Fire damage, storm damage, reconstruction, contents restoration and large-loss commercial work each have their own page, all handled by the same company.

Technician running water extraction and air movers on a residential water damage jobMain serviceWater Damage RestorationSlab leaks, burst pipes, crawlspace leaks, sewage backups, broken sprinklers and leaking toilets, with a local team typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume, and a free inspection before any work starts.See how it works

Also handled by the same company

  • Fire damage Smoke and soot cleanup, plus repairs to what the fire and the firefighting left behind.
  • Storm damage Emergency tarping and debris removal after severe weather, before the next rain gets in.
  • Reconstruction The same company rebuilds what was torn out, so there's no second contractor to manage.
  • Contents restoration Furniture, electronics, clothing and documents cleaned and stored while the work is done.
  • Commercial losses Hotels, churches and office buildings, with the crew depth to work multiple floors at once.

Not sure which one you need? Call (501) 200-4968

Recent work

Real jobs, before and after

Photos from Service Restoration's own job files, not stock images.

  • Hotel lobby ceiling and floor damaged by a burst sprinkler line from a frozen pipe, debris and standing water across the room
    Before
    The same hotel lobby fully reconstructed with new drywall and lighting installed
    After

    Commercial water loss and rebuild

    Hotel lobby, frozen-pipe sprinkler burst

    A frozen pipe burst a sprinkler line and brought the lobby ceiling down. The space was dried out and rebuilt with new drywall and lighting.

  • Storm-damaged church roof with exposed decking and tarped debris
    Before
    The same church roof fully reshingled after storm damage restoration
    After

    Storm damage

    Church roof, storm damage

    Storm damage left the roof decking exposed. The finished roof was fully reshingled.

See all our work

Why customers call back

Why do customers call Service Restoration back?

5.0
stars from 135 Google reviews across the two Little Rock offices
  • Typically on-site within 60 minutes Response time depends on drive time, traffic, road conditions and call volume, but a local team is dispatched as soon as the call center qualifies the job. Fast response is what stops a water loss from turning into a mold problem.
  • A large owned equipment library Service Restoration brings its own temporary power and air conditioning to a job instead of waiting on a rental company, which matters most on large commercial losses where every hour of delay adds damage.
  • Real commercial-loss experience From hotels and churches to office buildings, the team has handled large losses most residential-focused competitors have not, sending multiple crews to a multi-floor loss and bringing its own temporary power and air conditioning so drying starts the same day.
  • Certifications behind every job IICRC, EPA Lead Safe and Xactimate 28 Level 2 certified, with Applied Thermography training and NORMI membership.
  • A straight read on insurance The question on almost every call is whether insurance will cover the damage. Service Restoration does not promise coverage outright since that is case by case, but gives an honest read during the inspection and documents the loss for your adjuster once a claim is open.

What happens when you call?

  1. Call comes in

    Most calls come from someone who just found standing water, a ceiling down from a storm, or smoke damage from a fire that is already out. The call center takes the details of what happened and where, qualifies the job, and dispatches the nearest local team rather than routing it through a national scheduling queue.

  2. A team member meets you on-site

    Typically within 60 minutes, depending on drive time, traffic, road conditions and call volume, a local technician walks the property, explains what they are seeing, and gives a straight read on whether the damage is likely to be covered by insurance. This visit is the free inspection, and it is what the written scope and price are based on, not a number given sight unseen over the phone.

  3. Mitigation starts the same visit

    Water extraction, drying equipment, tarping or debris removal starts right away where it is needed. The sooner the structure starts drying out, the less secondary damage and the lower the chance of mold, which is why equipment goes down on the first visit instead of being scheduled for later.

  4. Reconstruction and contents handled by the same company

    For jobs that need rebuilding, Service Restoration reconstructs the damaged parts of the property so there is no second contractor to coordinate, and can clean and store furniture, electronics, clothing and documents while the work is done. The same company that dried the property is the one putting it back together.

Where we work

Two Little Rock offices covering central Arkansas

Service Restoration of Arkansas runs two Little Rock offices, at 9524 I-30 and 7821 Doyle Springs Rd Suite F. Each holds a 5.0-star rating on its own Google profile, 135 reviews between them, and together they cover roughly a 90 minute radius from the city, from North Little Rock, Sherwood and Conway to Benton, Hot Springs, Searcy and Pine Bluff.

Every rating below comes straight from that location's Google profile.

The longer story

More about how Service Restoration works

The details behind a job, from the first call to the rebuild.

What a free inspection actually covers

A free inspection is not a quick look and a guess.

The technician walks the full extent of the damage, checks for moisture beyond what is visible, and documents the loss in enough detail to support a conversation with the insurance adjuster later. That documentation is also what the written price is built from, which is why Service Restoration will not quote a job over the phone before anyone has actually seen it.

Independent, not a franchise

The company is independently owned, not a franchise, which matters more than it might sound.

A franchise can be bought by someone with no restoration background, and that person can end up running a complex commercial loss in their first week on the job. Every technician who shows up at a Service Restoration job works under people who have been doing this since 2014, with a large owned equipment library and real large-loss commercial experience behind them.

The two questions on almost every call

Almost every call starts with the same two questions: how soon can someone get there, and what is it going to cost.

The call center is trained to set realistic expectations on both timing and insurance before a technician is ever dispatched.

Who usually calls

The typical caller is not researching options.

They just found water spreading across a slab floor from a failed water heater, a sewage backup, a supply line that burst in a freeze or a broken sprinkler line, and they are typing something like 'emergency water damage near me' into Google while standing in it. On the commercial side, the highest-value jobs are water losses at hotels, churches and office buildings, where the company can put a lot of crew and equipment on one site at once.

Commercial properties, at scale

Property managers and commercial customers get the same inspection-first approach, just at a different scale.

A hotel or office building loss usually means coordinating around guests, tenants or staff who cannot simply leave the building, which is a different problem than a homeowner who can stay with family for a few days. The equipment library exists largely for this reason, since a large commercial job needs temporary power and air conditioning on site immediately, not whenever a rental company can deliver it.

Your belongings during the job

Contents restoration runs alongside the drying and reconstruction work on jobs that need it.

Furniture, electronics, clothing and documents are cleaned and stored while the structural work happens, so a family or business is not also trying to find a storage unit and movers in the middle of a loss.

Reviews and case studies

The two Little Rock offices hold 5.0 stars from 135 Google reviews between them.

Customers name the people who handled their job, like Mike Wickherst and Cody, and talk about crews arriving within the hour and working with their insurance company. The company also keeps a set of case studies from larger commercial jobs, including hotels, churches and a college building in Little Rock, for anyone who wants to see the scale of work the team is set up to handle.

Trustworthy, responsive, professional

Trustworthy, responsive and professional are the three words the company wants every customer to use after a job, and the standard it holds every call to, especially the ones that come in at two in the morning. In her Google review, Felicia W. wrote that the team "was very helpful in explaining the situation so we understood the process."

What customers say

5.0135 reviews on Google

  • Mike Wickherst is the absolute best there is. He not only works his tail off but, shows up and shows out for all for all of the first responders.
    Aunna
  • Responded in a timely manner, very professional and worked with me and my insurance company on the needed repairs.
    That Girl
  • Mike Wickherst is hands down the best I have ever worked with! He was very professional and super personable.
    Trey G.

Questions

Questions homeowners ask first

Can't find your question? The call center answers 24 hours a day.

Call (501) 200-4968

A local team is typically dispatched and on-site within 60 minutes of the first call, though the exact time depends on drive time, traffic, road conditions and how many calls are active at once. Call 24 hours a day, 7 days a week.

The first visit is a free inspection, not a free estimate. A technician looks at the damage before any written scope or price is put together, which is different from quoting sight unseen.

It depends on the policy and the cause of the loss, so Service Restoration does not promise coverage outright. The team gives a straight read on what they are seeing and what is typically covered, and documents the loss for your adjuster once a claim is open.

Drying and mitigation only, with reconstruction excluded, an average flooded basement runs about $5,000 to $10,000 and an average kitchen water job runs about $3,000 to $5,000. These are ranges from completed jobs, not quotes. The exact price is confirmed after a free inspection, and large commercial losses can run well beyond these figures.

Yes. Hotels, churches and office buildings are some of the largest jobs Service Restoration handles, with enough equipment and crew depth to work multiple floors of an occupied building at once.

IICRC certified, EPA Lead Safe certified and Xactimate 28 Level 2 certified, with Applied Thermography training and NORMI membership.

Central Arkansas, from two Little Rock offices at 9524 I-30 and 7821 Doyle Springs Rd Suite F. The teams cover roughly a 90 minute radius from the city, including North Little Rock, Sherwood, Jacksonville, Cabot, Maumelle, Conway, Hot Springs, Benton, Bryant, Searcy and Pine Bluff.

Large ones. The company keeps case studies from larger commercial jobs, including hotels, churches and a college building in Little Rock. On a multi-floor loss the team sends multiple crews and brings its own temporary power and air conditioning from its equipment library, so drying starts the same day instead of waiting on a rental company. Large commercial losses can run over $1,000,000.

Cleaning up smoke and soot and restoring what the fire and the firefighting itself left behind, since putting out a fire with water or foam almost always causes its own damage. The same free inspection and fast-response approach applies, with the crew assessing both the fire damage and any water damage from suppression before work starts.

Emergency tarping and debris removal after severe weather, done fast enough to stop a damaged roof or broken window from turning into a much bigger water loss once the next rain hits.

Rebuilding the parts of the property that were torn out or destroyed during mitigation, handled by the same company rather than handed off to a second contractor. That includes everything from drywall and flooring to cabinetry, so the customer is not managing two separate crews and two separate timelines.

Contents restoration cleans and stores furniture, electronics, clothing and documents while the structural work is underway, then returns them once the property is ready. This runs alongside the drying or reconstruction work rather than as a separate appointment.

Open 24 hours a day, 7 days a week for emergency response. Water, fire and storm damage do not wait for business hours, and neither does the call center.

An accurate number only comes from someone actually standing in the property and looking at the damage. Quoting sight unseen tends to mean a surprise change order later, which is exactly what Service Restoration is trying to avoid by inspecting first and pricing second.

No. Water damage is the main service and the one most calls are about, but the team also handles fire damage, storm damage, reconstruction, contents restoration and large-loss commercial work for hotels, churches and office buildings.

Often, yes. A fire is usually followed by water damage from putting it out, which can then need reconstruction and contents cleaning before a property is back to normal. Handling all of it under one company is the point, rather than a customer coordinating separate companies for each stage of the same loss.

Yes, once a claim is open. The team documents the loss in enough detail during the inspection to support that conversation with the adjuster, and gives a straight, honest read on what is typically covered along the way.

If it is safe to do so, stop the source of the water if it is still active, such as shutting off a supply line, and move valuables away from the affected area. Do not attempt the cleanup yourself before anyone arrives. The sooner a technician actually sees the damage, the sooner the drying and the insurance conversation can both start.

Water, fire or storm damage right now? Call for a free inspection.

We tell you what we are seeing and whether it is likely covered by insurance before any work starts. We do free inspections, not free estimates, because we are not committing to a written scope without looking first.

12 years
serving Little Rock since 2014
5.0 stars
from 135 Google reviews
Licensed
0399660424