Talk to someone right now

Yes. The line is answered 24 hours a day, 7 days a week, including nights, weekends and holidays. The person who picks up is the call center, which takes the details of the loss and qualifies the job, then dispatches a local team from the nearer of the two Little Rock offices instead of putting you into a national scheduling queue.

The call center asks what happened, where the water or fire damage is and whether the source has stopped, then confirms it is a job the team can help with right now. A few situations, like a house still taking on water from a creek that is still rising after a flash flood, have to wait until the water stops. From there a local team member is dispatched, typically on-site within 60 minutes depending on drive time, traffic, road conditions and call volume, to carry out the free inspection.

Nothing is required, but a few details speed things up: the address, where the water or smoke damage is, whether the source has been shut off, whether the property is occupied, and whether you have already opened an insurance claim. Photos help too. If you are standing in water, call first and sort the details later. The inspection is where the full picture gets documented anyway.

If the damage is happening now, call. A phone call is the fastest route to a dispatched crew. The form on this page reaches the same call center and someone calls you back, which suits a question that can wait a few hours, a property manager planning a commercial job, or a follow-up on work already underway.

No, and that is deliberate. Service Restoration does free inspections, not free estimates, so a written price only follows a technician actually seeing the damage. As a guide only, an average flooded basement usually lands between $5,000 and $10,000 for drying and mitigation, and an average kitchen water loss between $3,000 and $5,000, with reconstruction excluded. The real number for your property comes from the inspection.

Yes. Hotels, churches, office buildings and other commercial losses come through the same 24/7 line. Tell the call center if the building is occupied or has controlled access and the crew plans around it. On a multi-floor loss the team sends multiple crews and brings its own temporary power and air conditioning from its equipment library, so drying starts the same day instead of waiting on a rental company.

Once a claim is open, yes. Coverage itself is decided by your policy and the cause of the loss, so nobody at Service Restoration will promise it on the phone. What the team does is document the damage during the inspection, write the scope in Xactimate, the estimating software insurers use, and work with the adjuster directly so you are not relaying technical questions back and forth.