The 15-second answer
Do we serve Little Rock?
Service Restoration serves Little Rock from two local offices, 9524 I-30 and 7821 Doyle Springs Rd Suite F, each rated 5.0 stars on Google. Water, fire and storm damage calls across Pulaski County and roughly a 90 minute radius get a crew typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume.
Key takeaways
- Two Little Rock offices, at 9524 I-30 and 7821 Doyle Springs Rd Suite F, each rated 5.0 stars on Google from 103 and 32 reviews.
- A local crew is typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume.
- Crawlspace leaks under pier-and-beam homes, slab leaks in mid-century ranches and burst attic lines after a hard freeze shape most Little Rock calls.
- Downtown hotels, state buildings, hospitals, churches and college buildings get multiple crews and the company's own temporary power and air conditioning.
- Every job starts with a free inspection, and insurance coverage is decided by the policy and adjuster case by case, never promised.
Last updated
- I-30 office 9524 I-30, Little Rock
- Doyle Springs Rd office 7821 Doyle Springs Rd Suite F, Little Rock
Little Rock is the base for all of Service Restoration's Arkansas work. The company runs two offices in the city, one at 9524 I-30 and one at 7821 Doyle Springs Rd Suite F, and both hold a 5.0 star rating on Google, from 103 reviews and 32 reviews. A call at any hour goes to a 24/7 call center that qualifies the job, then dispatches a local Little Rock team, typically on-site within 60 minutes depending on drive time, traffic, road conditions and call volume. From the I-30 side of town that means I-30 into downtown, I-630 out to Midtown, I-430 up to West Little Rock, and I-30 across the Arkansas River to North Little Rock. Service Restoration was founded in 2014 and is independently owned, not a franchise, so the people staffing a large Little Rock loss are the same company that built the equipment library behind it.
The oldest housing in the city sits just south of downtown and on the hills west of it. The Quapaw Quarter, around the Governor's Mansion and down into SoMa on South Main, holds Victorian and Queen Anne houses from the 1880s and 1890s. Hillcrest, Pulaski Heights, the Heights, Capitol View and Stifft Station fill in with Craftsman bungalows, Tudor cottages and foursquares from the 1910s through the 1930s. Most of them sit on pier-and-beam foundations over a crawlspace, which changes how water damage behaves. A failed supply line or a leaking drain under the floor runs into the crawlspace first, where nobody sees it, and the first sign is often a cupped hardwood floor, a musty smell or a soft spot near the bathroom. Add plaster walls, original cast iron and galvanized plumbing and wood subfloors, and a leak in a Hillcrest bungalow is a job that starts underneath the house, not in the kitchen. Because so much of this housing predates 1978, it helps that the company is EPA Lead Safe Certified as well as IICRC certified.
South of I-630 and out along University Avenue, Midtown, Broadmoor, the neighborhoods off Geyer Springs and Baseline Road and the rest of southwest Little Rock are mostly brick ranches from the 1950s through the 1970s, built on concrete slabs. Basements are rare in Little Rock, so the flooded basement call that defines restoration work in colder states is replaced here by the slab leak, the water heater in a hallway closet that lets go, the washing machine hose that splits, and the toilet supply line that runs all night while the family is out of town. Water on a slab spreads sideways under laminate, carpet pad and cabinet toe kicks and wicks up the drywall, so a kitchen or laundry room loss in a Midtown ranch usually reaches two or three rooms before anyone notices. West Little Rock and Chenal Valley, from Pleasant Valley out past Chenal Parkway to the newest subdivisions near Pinnacle Mountain, are two-story homes built from the 1980s onward, often with the laundry upstairs and some supply lines running through the attic. Those attic lines are the first to burst when a hard freeze hits a city whose houses were never built for sub-freezing weeks.
The Arkansas River runs along the whole north edge of the city, from the Big Dam Bridge and Murray Lock and Dam past Riverdale and the River Market to the Clinton Presidential Center. River flooding in Little Rock itself is rare, but the high water of May and June 2019 showed how close the river can come to Riverdale, the low ground along Cantrell Road and the parks on both banks. The more common water problem is flash flooding. Fourche Creek drains most of the south side of the city, Rock Creek cuts through West Little Rock, and a spring thunderstorm that drops several inches in a few hours sends both out of their banks and backs up storm drains across the city. Water that comes through a garage door or across a slab from outside is handled as contaminated water, with different protective equipment and disposal than a clean supply leak. If a creek is still rising when you call, the call center will say so plainly and tell you when a crew can start, rather than sending a truck to stand in the rain.
Downtown Little Rock is a commercial market the company is set up for. The State Capitol complex and the state office buildings around it, the hotels along the River Market and President Clinton Avenue, the Statehouse Convention Center, Simmons Tower and the office towers on Capitol Avenue, UAMS and Arkansas Children's Hospital along I-630, Baptist Health further west, and the campuses of UA Little Rock, Philander Smith and Arkansas Baptist College all run on sprinkler systems, risers and rooftop units that fail in the middle of the night and run down through several occupied floors. Little Rock also has large churches across every part of the city, and a sanctuary or fellowship hall under water is a loss the company's history with churches, hotels and office buildings is built for. The company keeps case studies from larger commercial jobs, including a college building in Little Rock. On a multi-floor loss the team sends multiple crews and brings its own temporary power and air conditioning from its equipment library, so drying starts the same day instead of waiting on a rental yard to open.
Fire and smoke damage anywhere in the city is handled by one company from start to finish: soot and smoke cleanup, extracting the water the Little Rock Fire Department left behind, cleaning and storing the contents, and the reconstruction that follows. Storm calls after a tornado warning or a hail storm get the same treatment, with emergency tarping and debris removal first and interior drying right behind it. Every job starts with a free inspection, not a number quoted over the phone. The technician traces the water with moisture meters and thermal imaging, including under the floor of a crawlspace home, explains what has to come out and what can stay, and writes the loss up in Xactimate, the estimating software insurance adjusters work in. Coverage is decided by the policy and the adjuster, case by case, and nobody on the team promises it. What they do is document the loss for your adjuster before the first piece of drywall comes out.
What causes the most water, fire and storm damage in Little Rock?
Little Rock has a humid subtropical climate, and the hard season for property damage is spring. From March into May, severe thunderstorms roll across central Arkansas with large hail, straight-line winds and tornadoes, and the EF3 tornado of March 31, 2023 that cut through West Little Rock and across the river into North Little Rock and Sherwood is the recent reminder of what that season can do. The same storms drop inches of rain in an hour, which puts Fourche Creek and Rock Creek out of their banks and overloads storm drains from Southwest Little Rock to Chenal. The Arkansas River rarely threatens the city, but the 2019 high water brought it close to Riverdale and the riverside parks. Winter is mild most years, which is exactly the problem when it isn't: an ice storm or a stretch of nights in the teens, like the Arctic outbreaks of February 2021 and December 2022, bursts supply lines in attics, exterior walls and crawlspaces across a city built without frost protection, often all in the same two or three days. Summer brings 90 degree days with dew points in the 70s, so wet material dries slowly, crawlspaces stay damp, and a leak that would be a small job in a dry climate spreads if drying equipment is not running within hours. Fire calls run all year, with a winter rise from space heaters and fireplaces.
What do Little Rock jobs usually involve?
- Crawlspace and subfloor water damage under pier-and-beam homes in Hillcrest, the Heights, the Quapaw Quarter and Capitol View, traced with meters and thermal imaging before anything is opened
- Slab leak, water heater and appliance line losses in the brick ranches of Midtown, Broadmoor and southwest Little Rock, with flooring, cabinets and drywall dried in place where the readings allow
- Burst attic and exterior wall supply lines in West Little Rock and Chenal Valley homes after an ice storm or hard freeze
- Flash flood and storm drain backup cleanup along Fourche Creek, Rock Creek and the low ground near the Arkansas River, handled as contaminated water
- Sprinkler, riser and multi-floor water losses in downtown hotels, state office buildings, hospitals, churches and college buildings, staged around occupants with the company's own temporary power and air conditioning
- Emergency roof tarping and debris removal after tornadoes and hail, followed by fire and smoke cleanup, contents cleaning and storage, and reconstruction by the same company
Which Little Rock neighborhoods do we cover?
Near the Arkansas River, the Arkansas State Capitol, the Clinton Presidential Center, the River Market, the Big Dam Bridge, Pinnacle Mountain State Park, War Memorial Stadium, Little Rock Central High School National Historic Site, the UA Little Rock campus, UAMS, I-30, I-630 and I-430.
Which restoration services do we offer in Little Rock?
Little Rock questions
A crew is typically on-site within 60 minutes once the call center has qualified the job. That window depends on drive time, traffic, road conditions and how many calls are active at the same time, and a rush hour backup on I-630 or ice on the I-430 bridge will stretch it. From the I-30 office, downtown is a short run up I-30, Midtown and the University District are just off I-630, and West Little Rock is a few exits up I-430. The call center answers 24 hours a day, every day of the year, and sends a Little Rock team, not a crew from out of state.
Shut off the water at the main. In most Little Rock homes that is a valve at the meter box near the street or where the supply enters the house, and in newer West Little Rock homes it is often in the garage. Then switch off the power to the wet rooms at the breaker panel if you can reach it safely, and call. Do not put a torch or heat gun on any line that is still frozen, since that is how a water loss turns into a fire loss. A burst attic line drops most of its water inside the wall cavities and across the ceiling drywall where you cannot see it, which is what the thermal camera is for on the first visit.
Yes, and it is one of the most common Little Rock jobs. Water under a pier-and-beam house soaks the subfloor and joists from below, so the technician goes into the crawlspace with meters to map how far it has spread before deciding whether the hardwood above can be saved. Drying equipment is set up under the house as well as inside it, and the readings are checked by meter rather than by eye, because a floor can look dry on top while the subfloor is still wet. In the Quapaw Quarter and the older parts of Hillcrest the original plumbing is often cast iron or galvanized steel, and the crew will point out the failure so the plumber knows where to start.
For drying and mitigation only, an average flooded basement runs about $5,000 to $10,000 and an average kitchen water loss about $3,000 to $5,000. A rebuild that includes continuous flooring across several rooms, as when a slab leak spreads under the whole living area of a ranch, can take a job to $40,000 to $50,000. Those are ranges from completed jobs, not a quote for your house. The number for your property is confirmed by the free inspection, because nobody can price a water loss honestly before a technician has metered it.
That is decided by your policy and your adjuster, case by case, and nobody on the team will promise it. A burst pipe or a failed water heater is usually treated differently from water that came in from outside, and flash flooding from Fourche Creek or Rock Creek or high water on the Arkansas River is a separate flood policy question that a standard homeowner policy does not answer. What the team does is document the loss in Xactimate during the free inspection, with photos and moisture readings, and work with your adjuster once the claim is open so everyone is looking at the same scope.
Yes. After a tornado warning or a hail storm the first job is to stop more water getting in, so the crew tarps the roof opening and clears debris, then starts drying the rooms underneath. Wet insulation and ceiling drywall are removed, the framing is metered and dried, and contents are cleaned and stored while the work goes on. If the house needs rebuilding afterward, the same company handles the reconstruction, so there is no second contractor to find during the busiest weeks of the year for every roofer in Pulaski County.
All of Little Rock, from the Quapaw Quarter and downtown through Hillcrest, the Heights, Midtown and the University District to Southwest Little Rock, Otter Creek, West Little Rock and Chenal Valley, plus the rest of Pulaski County. Beyond the city, the two Little Rock offices cover roughly a 90 minute radius, which takes in North Little Rock, Sherwood, Maumelle, Jacksonville, Cabot, Conway, Bryant, Benton, Hot Springs, Searcy and Pine Bluff. Response times at the edge of that radius run longer than inside the city, and the call center will give you a straight answer on timing when you call.