The 15-second answer
Do we serve Sherwood?
Service Restoration serves Sherwood from its two Little Rock offices, 9524 I-30 and 7821 Doyle Springs Rd Suite F, each rated 5.0 stars on Google. Water, fire and storm damage calls get a local crew typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume.
Key takeaways
- Sherwood is served from two Little Rock offices, at 9524 I-30 and 7821 Doyle Springs Rd Suite F, each rated 5.0 stars on Google.
- A local crew is typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume.
- Slab leaks in mid-century ranches, burst attic lines in newer two-story homes and storm damage after events like the March 31, 2023 tornado shape most Sherwood calls.
- Churches, schools and offices get multiple crews and the company's own temporary power and air conditioning.
- Every job starts with a free inspection, and insurance coverage is decided by the policy and adjuster case by case, never promised.
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Sherwood sits just north of North Little Rock along US-67/167, and Service Restoration covers it from its two Little Rock offices at 9524 I-30 and 7821 Doyle Springs Rd Suite F. Both are rated 5.0 stars on Google, from 103 and 32 reviews. There is no Sherwood office, and the company does not pretend otherwise. A call at any hour goes to the 24/7 call center, which qualifies the job and dispatches a local team, typically on-site within 60 minutes depending on drive time, traffic, road conditions and call volume. The usual route is I-30 across the river, then I-40 east to US-67/167 and off at Kiehl Avenue or McCain Boulevard, which takes about 20 to 30 minutes on a clear road. Service Restoration has been independently owned since it was founded in 2014, and it is not a franchise.
Most of Sherwood's housing went up from the 1960s onward, and most of it sits on concrete slabs. The older parts of town around Sylvan Hills and the streets off Kiehl Avenue are full of brick ranches from the 1960s and 1970s, with the water heater in a hall closet or the garage and the washer on an inside wall. Further north along Highway 107 and toward the Gravel Ridge area, the subdivisions get newer and larger, with two-story homes from the 1990s onward, upstairs laundry rooms, attic air handlers and supply lines running through the attic. Water on a slab does not drain away. It spreads sideways under carpet, laminate and vinyl plank, runs under cabinet toe kicks and wicks up the drywall, so a split washer hose in a Sylvan Hills ranch is usually in the hall, the kitchen and a bedroom by the time anyone sees it. Upstairs, a failed water heater pan or an overflowing tub comes through the ceiling of the room below and soaks the insulation on the way.
On March 31, 2023, the EF3 tornado that started in West Little Rock crossed the Arkansas River and North Little Rock and cut through Sherwood, damaging homes, roofs and trees across the city. For a lot of Sherwood households that storm is the reference point for what spring can do. The restoration lesson from storms like it is that the first job after the wind is not the rebuild. It is getting a tarp over the opening and the water out of the ceilings and walls before the next round of rain. Sherwood's mature trees, which make the older streets shady, are also what comes through the roof in a strong wind. The crew tarps, clears debris, pulls wet insulation and ceiling drywall and starts drying the same visit, then the same company comes back for the reconstruction.
Rain in Sherwood drains through a network of small creeks, ditches and culverts that wind between the subdivisions. A spring storm that drops several inches in an hour or two overloads those ditches and street drains, and water comes into garages, across slab floors and through the bottom of sliding doors. That water is treated as contaminated, with protective equipment, disposal of soaked porous materials such as carpet pad, and cleaning of the slab before drying starts. If a ditch is still running high when you call, the call center will say so and give you a straight answer about when a crew can start, rather than sending a truck to sit in the rain.
Sherwood is mostly residential, but it has its own run of commercial property along Kiehl Avenue, Highway 107 and the US-67/167 frontage: medical and dental offices, retail strips, restaurants, schools including Sylvan Hills High School, and large churches that hold hundreds of people on a Sunday. A sprinkler head knocked loose in a fellowship hall or a rooftop unit leaking into an office suite is the type of loss the company's experience with churches, hotels and office buildings is built around. On a bigger job the team sends multiple crews and brings its own temporary power and air conditioning from its equipment library, so drying can start even if the building's power or HVAC is out.
Fire and smoke damage in Sherwood is handled by the same company from start to finish: soot and smoke cleanup, extracting water left behind by the Sherwood Fire Department, cleaning and storing contents, and reconstruction. Every job starts with a free inspection rather than a price over the phone. The technician uses moisture meters and thermal imaging to trace water inside walls, under flooring and above ceilings, explains what has to come out and what can be dried in place, and writes the loss up in Xactimate, the estimating software adjusters use. The company is IICRC certified and EPA Lead Safe Certified. Coverage is decided by your policy and your adjuster, case by case, and nobody on the team will promise it. The team documents the loss with photos and readings before demolition so your adjuster has a clear record.
What causes the most water, fire and storm damage in Sherwood?
Sherwood has the same humid subtropical climate as the rest of central Arkansas, and the spring storm season from March into May brings the most damage. The EF3 tornado of March 31, 2023 tracked from West Little Rock across North Little Rock and into Sherwood, and hail storms in the same months strip shingles and break skylights across whole subdivisions at once. Heavy spring rain overloads the small creeks, ditches and street drains that run between the subdivisions. Winters are mild until they are not. The Arctic outbreaks of February 2021 and December 2022 brought several nights in the teens, and newer two-story homes with supply lines and air handlers in the attic took the worst of the burst pipe calls. Summer heat and humidity slow drying, so a leak left over a weekend spreads further than it would in a drier place, and drying equipment needs to be running within hours.
What do Sherwood jobs usually involve?
- Slab leak, water heater and washer hose losses in the brick ranches of Sylvan Hills and the streets off Kiehl Avenue, with flooring, cabinets and drywall dried in place where the meters allow
- Burst attic lines, failed water heater pans and upstairs overflows in the newer two-story homes off Highway 107 and toward the Gravel Ridge area
- Emergency roof tarping, tree and debris removal and interior drying after tornadoes, straight-line winds and hail
- Storm runoff and ditch overflow cleanup through garages and across slab floors, handled as contaminated water
- Sprinkler, roof and HVAC water losses in churches, schools, medical offices and retail along Kiehl Avenue and the US-67/167 frontage
- Fire and smoke cleanup, contents cleaning and storage, and reconstruction by the same company that did the drying
Which Sherwood neighborhoods do we cover?
Near US-67/167, Kiehl Avenue, JFK Boulevard and Highway 107, McCain Boulevard, The Greens at North Hills, Sylvan Hills High School, Sherwood City Hall, Lakewood and McCain Mall next door in North Little Rock.
Which restoration services do we offer in Sherwood?
Sherwood questions
A crew is typically on-site within 60 minutes once the call center has qualified the job, depending on drive time, traffic, road conditions and call volume. Sherwood is served from the Little Rock offices, and the drive up I-30, I-40 and US-67/167 is about 20 to 30 minutes on a clear road. Afternoon traffic on US-67/167, a wreck at the I-40 interchange or ice on the bridges can add to that, and if it will be longer, the call center will tell you. The phone is answered 24 hours a day at (501) 200-4968.
Further than it looks. On a slab, water has nowhere to go but sideways, so it runs under carpet pad, laminate and vinyl plank, under the kitchen cabinets and into the bottom of the drywall in every room it reaches. In a typical Sherwood ranch with the laundry on an inside wall, that can mean the hall, the kitchen and one or two bedrooms. The technician maps the wet area with moisture meters and a thermal camera before anything is removed, so only the material that is actually wet comes out, and a lot of flooring and cabinetry can be dried in place.
Make sure everyone is out of the damaged rooms and stay away from any downed power lines, then call. The crew's first job is to stop more water getting in, which means clearing what debris can safely be moved and tarping the opening. Then wet insulation and ceiling drywall come out, and drying starts on the rooms underneath. Contents in those rooms can be packed out, cleaned and stored while the work goes on. The structural repair and reconstruction are done by the same company afterward, so you are not looking for a second contractor in the weeks after a storm.
Shut the water off at the main right away. In most Sherwood homes the shutoff is at the meter box near the street, and in many newer houses there is a second valve in the garage. Turn off the power to rooms where water is coming through the ceiling if you can reach the breaker safely, and do not stand under a sagging ceiling, since wet drywall can drop without warning. Do not thaw frozen lines with an open flame. Most of the water from a burst attic line soaks the insulation and runs into wall cavities, which is why the thermal camera comes out on the first visit.
That is decided by your policy and your adjuster, case by case, and nobody on the team will promise coverage. Wind and hail damage, a sudden burst pipe and water that comes in from a flooded street are often treated differently from each other, and rising surface water is usually a flood policy question. What the team does is write the loss up in Xactimate during the free inspection, with photos and moisture readings, and work with your adjuster once the claim is open so everyone is working from the same scope.
Yes. Churches, schools, offices and other commercial buildings are a large part of the company's experience. A sprinkler or roof leak in a sanctuary, fellowship hall or classroom wing can spread across large rooms quickly, so the team sends multiple crews and schedules the work around services, classes and building access. The company brings its own temporary power and air conditioning from its equipment library, which keeps drying going if the building's power or HVAC is down.
All of Sherwood, from Sylvan Hills and the Kiehl Avenue corridor to the newer subdivisions in the north end and the Gravel Ridge area, along with North Little Rock, Jacksonville, Cabot and the rest of Pulaski County. The two Little Rock offices cover roughly a 90 minute radius in total. Response times toward the edge of that radius run longer than in the city, and the call center will give you a straight answer on timing when you call.