Commercial Restoration Services in Central Arkansas

A commercial loss is a different job from a slab leak in a house, even when the cause is the same burst pipe. A hotel can't send its guests home, a church has a service on Sunday whether or not the hall is dry, and an office tower has tenants on floors the water never touched who still need to get to their desks. The restoration has to happen around all of that. Service Restoration was founded in 2014 by Dan, who spent close to 30 years as a licensed contractor with a commercial construction background, and large losses at hotels, churches and office buildings are a core part of the work.

Downtown Little Rock is a commercial market the company is set up for. The hotels along the River Market and President Clinton Avenue, the office towers on Capitol Avenue, the state buildings around the Capitol and the college campuses across the city all run on sprinkler systems, risers and rooftop units that fail in the middle of the night and run down through several occupied floors. Large churches across Little Rock carry the same risk in a sanctuary or fellowship hall. A technician is typically on site within 60 minutes, depending on drive time, traffic, road conditions and call volume, and the speed of that first response is what keeps water from spreading into areas it has not reached yet.

What makes that kind of response possible is an owned equipment library rather than a rental account. Service Restoration brings its own temporary power, temporary air conditioning, desiccant dehumidifiers and large quantities of air movers to a commercial site, so the dry-out starts the same visit instead of waiting on a delivery. On a multi-floor loss the number of machines matters as much as the number of people, and a crew that has to ration equipment across floors is a crew that is drying slowly.

Crew depth is the other half. A water loss that runs down through a building has to be worked on every affected floor at the same time, because drying the top floor while the floor below stays wet just moves the problem. Service Restoration staffs commercial losses with several crews at once, each with its own floor or zone, and one lead coordinating with the property manager so there is a single point of contact instead of six. The same approach applied to a pipe break at a college building in Little Rock. On a loss like that, large-loss desiccants and generators stabilize the building, selective demolition keeps the repair scope down, and protective barriers keep the undamaged materials dry.

Working in an occupied building is its own discipline. Crews check in through building security, work within the access they are given, and run cords and hoses so corridors, exits and elevators stay usable. Equipment is placed to dry the structure without blocking a hotel lobby or a church entrance. In an occupied hotel, that means managing cords and equipment around guests, planning access for the large-loss equipment, and drying rooms and common areas across several floors while keeping disruption to the hotel to a minimum.

Commercial claims also carry more paperwork. The team documents the loss floor by floor, tracks moisture readings for every zone until it reads dry, and builds the estimate in Xactimate 28, the software the adjuster will be working from. From completed jobs, large commercial losses can run over $1,000,000, and at that scale the documentation is what keeps the claim moving. Service Restoration does not promise coverage, since that is decided by the policy, but it does give the adjuster a complete, itemized record to work from. In central Arkansas, a hard freeze bursts sprinkler and supply lines in buildings that were never built for sub-freezing weeks, sprinkler failures happen year round, and severe spring storms and tornado warnings add roof and storm damage to the usual pipe breaks. The two Little Rock offices cover commercial properties across roughly a 90 minute radius to the same standard.

What is included?

Large-loss water extraction and structural drying

Trash pumps and extraction units for standing water, then desiccant dehumidifiers and banks of air movers sized to the square footage, with moisture mapped zone by zone until the structure reads dry.

Temporary power and climate control

Generators, temporary air conditioning and power distribution brought in with the first crews, so drying equipment runs at full capacity even when the building's own power or HVAC is down.

Fire and smoke damage in commercial buildings

Soot and smoke cleanup across common areas, units and mechanical spaces, plus the water damage that firefighting and sprinkler activation leave behind, which on a commercial fire is often the larger part of the job.

Storm damage, tarping and board-up

Emergency roof tarping, board-up and debris removal after wind or hail so a church, school or office is weather-tight before the next rain, followed by drying and reconstruction of what got wet.

Reconstruction and contents for businesses

Selective demolition to keep the repair scope down, protective barriers around undamaged areas, rebuild of what was removed, and pack-out and storage of furniture, equipment and records while the work runs.