Restoration services

Call and describe what you can see. The call center qualifies the job and sends a local technician for a free inspection, and the technician decides what the loss actually needs. A ceiling that's down might be storm damage that let water in, or a burst pipe above it, and the fix is different for each. You don't have to pick a service before anyone has looked.

Most losses move through several of them in order. A kitchen fire starts as fire damage, becomes water damage once the fire department has put it out, needs reconstruction for the cabinets and drywall that were cut away, and needs contents restoration for everything that was in the room. One company carries the job from the first stage to the last, so nobody is scheduling a second contractor halfway through.

Slab leaks, burst pipes after a freeze, leaks under crawlspace homes, sewage backups, broken sprinklers, leaking toilets and appliance failures. Standing water is extracted, the structure is dried with air movers and dehumidifiers until moisture readings confirm it is dry, and affected areas are sanitized. It is the company's main service and the one most emergency calls are about, which is why a local team is typically on-site within 60 minutes, depending on drive time, traffic, road conditions and call volume.

Smoke and soot are cleaned from surfaces, contents and the air, odor is treated at its source rather than masked, and the water or foam used to put the fire out is dried like any other water loss. Structural pieces the fire or the fire department removed are rebuilt under the reconstruction service. Fire damage is the company's second service after water.

Emergency tarping of a damaged roof, board-up of broken windows and doors, and removal of debris so the building is weather-tight before the next rain. After that the interior is dried and repaired wherever water got in. Storm calls come in waves after a weather event, most of all during the spring hail, wind and tornado season in central Arkansas, and the call center qualifies each job so crews go first where they can help.

Reconstruction is needed when drying cannot save a material: soaked drywall, warped flooring, cabinets that sat in water, or anything the fire reached. Service Restoration rebuilds those parts itself rather than handing the customer to another contractor, which keeps one timeline and one point of contact. Reconstruction is priced separately from drying and can push a job to $40,000 to $50,000 where flooring has to be matched across rooms, with the exact number confirmed after a free inspection.

The cleaning, storage and return of what was inside the building: furniture, electronics, clothing, documents and personal items. Each item is inventoried, cleaned off-site with the method its material and damage call for, stored while the structure is dried or rebuilt, and brought back when the property is ready. It is usually part of a water or fire job rather than booked on its own.

Scale and occupancy. A hotel, church, office building or apartment complex usually cannot close, so crews work through building security, keep corridors and exits open, and dry several floors at once. Service Restoration brings its own temporary power, air conditioning and desiccant drying equipment, and sends multiple crews to a multi-floor loss so every affected floor is worked at the same time.

Yes. A technician looks at the damage before any written scope or price, whether the call is a slab leak in a ranch house or a multi-floor commercial loss. The inspection is also where the team gives a straight read on insurance, documenting the loss in Xactimate, the estimating software insurers use. Coverage is decided by the policy, so it is never promised, but the paperwork is built so the adjuster has a complete record to work from.